Frequently Asked Questions

The Sanctuary Club (TSC) is the innovative program that is exclusively offered to Banyan Group's property owners. Enrollment into The Sanctuary Club is complimentary for Banyan Tree, Angsana, Cassia, Dhawa, and Laguna Property owners who have their property managed under a hotel branded rental scheme.

The Sanctuary Club members are entiled to exclusives benefits arrossed Banyan Group's Hotel & Resort: 

• FREE STAYS AT AFFILIATED HOTELS 
  TSC members who own Banyan Group properties enjoy complimentary stays at their own units and the flexibility to exchange a portion of their stay entitlements for experiences at other properties within our network. 
• A GLOBAL NETWORK OF DESTINATIONS 
  Immerse yourself in diverse cultures as you explore Banyan Group's expanding network of hotels and resorts across China, Indonesia, Vietnam, Malaysia, Mexico, Thailand, and beyond. 
• EXCLUSIVE DISCOUNTS AND PRIVILEGES 
  TSC members receive exclusive discounts and privileges at all Banyan Group hotels and resorts. 
• GLOBAL, MULTILINGUAL OWNER SERVICES TEAM 
  Our multilingual Global Customer Service team provides personalized assistance to ensure your travel experience at Banyan Group Hotels & Resorts is exceptional.

Enrollment into The Sanctuary Club is complimentary for Banyan Tree, Angsana, Cassia, Dhawa and Laguna Property owners who have their property managed under a hotel branded rental scheme.

Participating owners can exchange part of their annual entitlement for a complimentary stay at any destination within the network. In addition, discounts and special privileges are offered to owners with the standard discounts(1) and privileges are listed below (terms and conditions apply): 

• 30% discount on best available rates for hotel accommodation(2) 
• 30% discount on golf green fees(3) 
• 25% discount on food and beverage(4) 
• 20% discount on a-la-carte spa menu 
• 15% discount on gallery merchandise(5) 
• 15% discount on in-house tours(6) 
• 15% discount on laundry 
• 10% discount on airport and ferry terminal transfers(7) 
• Priority wait-list on reservations 
• Early check-in / late check-out(8) 

• Invitations to Xperential Guest Program (i.e. pre-opening / trial stays at new resorts) 
  
  (1) Higher discounts may apply at certain times and locations and may be subject to change without notice 

  (2) Best available rate at time of booking 

  (3) Phuket, Bintan and Lăng Cô only 

  (4) Offers cannot be combined. Discounts may not apply to festive and special occasions 

  (5) Not applicable to consignment items 

  (6) Selected destinations only 

  (7) Selected destinations only 

  (8) Subject to availability on day of arrival / departure 
  
  Kindly present your Sanctuary Club card to avail the discounts and privileges.

Yes, you can receive discounts at all Banyan Tree Group Hotels & Resorts and Laguna Resorts even if you are not staying in the resort, as long as you present your card prior to payment.

Yes, it is subject to the terms and conditions stipulated in your rental agreement and compliance with the hotel policy on the maximum number of occupants for the property booked. 

Your guests are also required to be pre-registered with the owner services team who will include their names on the reservation.

"Bookings can be requested via the centralized owner services team or Sanctuary Club online at www.sanctuaryclub.com The owner services team will check the availability. 

A confirmation of your reservation will be sent. The owner can view their balance of owner entitlement via the Sanctuary Club online at www.sanctuaryclub.com Reservation requests operate on a first come, first served basis."

• Reservations are on a first come, first served basis. Reservations are subject to availability
• Breakfast is not included under your entitlement reservation. It is for room only. 
• Blackout dates may apply, owing to your rental agreement
  
  The unused room night will be forfeited at the end of each year

No, there is no limitation for the number of days. All reservations by the owner are subject to availability. The owner should note that throughout the year, the hotel will pre-book the villa / room to agent and other third parties. Therefore the owner’s villa/room may not be available at all times and the owner should at all times provide as much notice as possible of their intended visit.

Participating owners can exchange part of their annual entitlement for a complimentary stay at any destination within the network. An owner deposits 15 days of his annual entitlement into the exchange pool. These days then are attributed a monetary value based on the actual average daily rate for the past year. 

The monetary value deposited can then be used to redeem rooms and villas at participating properties at the best available rate at time of booking. The owner services team administers the exchange programme including participating properties, making reservations, recording redemptions, and the availability of days remaining of each participating property.

The actual average daily rate for the past year is used to value your deposited days into the exchange programme. This is considered the most appropriate basis as it represents the market demand for a particular property on a year-round basis. 

For example, if the average achieved daily rate for your property is USD 500, then 15 days of your annual entitlement deposited would equate to USD 7,500 (i.e. USD 500 x 15 days) which would be available for redemption at participating properties within the network. 

For newly opened properties, the budgeted average daily rate will be used for that calendar year.

Your value can be redeemed at participating properties based upon best available rate (BAR) at the time of booking. 

For example, say you have USD 7,500 and would like to stay 5 days at a participating property in the network, which has a best available rate of USD 600 per day for the period you would like to stay. Your stay would cost USD 3,000 (i.e. USD 600 x 5 days) and you would have a balance of USD 4,500 remaining for redemption.

You may stay at any property participating in the exchange programme, subject to availability, and providing you have sufficient value for redemption.

Once all days are utilised in a particular property (redeemed nights equal deposited nights), the property is no longer available for exchange. 

Current participating properties:

• Banyan Tree – Bangkok, Bintan, Cabo Marqués, Lang Co, Huangshan, Lijiang, Mayakoba, and Phuket Double Pool Villas & Phuket Resort
• Angsana – Bintan, Lang Co, Laguna Phuket, Penang, and Ho Tram
• Cassia – Bintan and Phuket
• Laguna Phuket – Dusit Thani Pool Villas

Once you have enrolled in the exchange program, you must continue throughout the entire calendar year in 2024. However, you may choose to opt out for the following year in 2025 by informing us prior to the commencement of the exchange programme in 2025.

• Reservations are on a first come, first served basis. Reservations are subject to availability.
• Breakfast is not included under your entitlement reservation. It is for room only.
• Blackout dates may apply, owing to your rental agreement
• No multiple booking is allowed, maximum 1 unit per stay
• Maximum 5 nights booking per stay
• The unused exchange value will be forfeited at the end of each year